PlayJili Privacy Policy

1. Introduction

PlayJili ("we," "us," "our," "the Platform") is committed to protecting the privacy and personal data of all users who access or interact with the PlayJili platform. This Privacy Policy has been prepared in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations.

As a platform serving Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond, PlayJili understands the importance of trust. We handle your personal data with care, transparency, and a genuine commitment to your rights as a data subject. This policy tells you exactly what we collect, why we collect it, and how we keep it safe.

If you have any questions about this Privacy Policy or how PlayJili handles your data, please contact our Data Protection Officer using the details provided in Section 14 of this document.

2. Personal Data We Collect

PlayJili collects only the personal data that is necessary to provide our services, verify your identity, process financial transactions, and comply with applicable legal and regulatory obligations. The categories of personal data we collect include:

2.1 Identity & Contact Information

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (city, province, country)
• Government-issued identification number (e.g., PhilSys ID, passport, driver's licence)

2.2 Financial Information

• GCash, PayMaya, BPI, BDO, or Metrobank account details (account name and number, as required for payment processing)
• Deposit and withdrawal transaction history
• Account balance and wagering history

2.3 Technical & Usage Data

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the platform
• Login timestamps and access logs
• Game activity, bet history, and session data

2.4 Communications Data

• Records of communications between you and PlayJili support (live chat transcripts, email correspondence)
• Feedback, survey responses, and promotional opt-in preferences

3. How We Collect Your Data

PlayJili collects personal data through the following means:

• Registration: When you create a PlayJili account, you provide identity and contact information directly.
• KYC Verification: When you submit identity documents to verify your account, we collect the information contained in those documents.
• Deposits & Withdrawals: When you conduct financial transactions, payment processing data is collected and recorded.
• Platform Usage: Technical and usage data is collected automatically as you navigate and interact with the PlayJili platform.
• Cookies & Tracking Technologies: PlayJili uses cookies and similar technologies to collect session and preference data. See Section 7 for full details.
• Customer Support: When you contact PlayJili support, we collect and retain records of those communications.
• Third-Party Verification Providers: PlayJili may receive identity verification data from third-party KYC service providers engaged to assist with regulatory compliance.

4. How We Use Your Personal Data

PlayJili uses the personal data we collect for the following purposes:

PlayJili will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

5. Legal Basis for Processing

PlayJili processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable Philippine regulations:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your PlayJili account, process transactions, and deliver the services you have registered for.
• Legal Obligation: Processing is required to comply with our legal and regulatory obligations, including KYC verification, AML reporting, and responsible gaming requirements.
• Legitimate Interests: Processing is necessary for PlayJili's legitimate interests in fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and interests.
• Consent: For certain processing activities — such as sending promotional communications — PlayJili relies on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Data Sharing & Disclosure

PlayJili does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Payment Processors

To process deposits and withdrawals, PlayJili shares necessary financial data with payment service providers including GCash, PayMaya, BPI, BDO, and Metrobank. These providers are bound by their own privacy policies and applicable financial regulations.

6.2 Identity Verification Providers

PlayJili engages third-party KYC and identity verification service providers to assist with regulatory compliance. These providers process identity documents and verification data on PlayJili's behalf and are contractually bound to handle such data securely and only for the purposes specified by PlayJili.

6.3 Regulatory and Law Enforcement Authorities

PlayJili may be required to disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts where required by law, court order, or regulatory directive. This includes reporting obligations under the Anti-Money Laundering Act (AMLA) and related regulations.

6.4 Technology and Infrastructure Providers

PlayJili uses third-party cloud hosting, analytics, and security service providers to operate the platform. These providers act as data processors on PlayJili's behalf and are contractually prohibited from using your data for their own purposes.

7. Cookies & Tracking Technologies

PlayJili uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and collect usage analytics. The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly, including maintaining your login session and security tokens. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the PlayJili platform, helping us identify areas for improvement.
• Preference Cookies: Used to remember your platform settings and preferences, such as language and display options.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the PlayJili platform. PlayJili does not use cookies to serve third-party advertising.

8. Data Retention

PlayJili retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and contractual obligations. Specific retention periods include:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML and financial record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Communications Data: Customer support records are retained for up to three (3) years from the date of the communication.
• Technical Logs: Access and security logs are retained for up to twelve (12) months.

When personal data is no longer required for any of the above purposes, PlayJili will securely delete or anonymise it in accordance with our data disposal procedures.

9. Data Security

PlayJili implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the PlayJili platform
• Encryption of sensitive data at rest, including financial account details and identity documents
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis
• Regular security audits and vulnerability assessments of our platform infrastructure
• Multi-factor authentication requirements for administrative access to systems containing personal data
• Incident response procedures for detecting, reporting, and responding to personal data breaches

While PlayJili takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your PlayJili account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by PlayJili:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data PlayJili holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe PlayJili has violated your data privacy rights.

To exercise any of the above rights, please contact PlayJili's Data Protection Officer using the contact details in Section 14. PlayJili will respond to all data subject requests within a reasonable timeframe and in accordance with applicable law. Please note that certain rights may be limited where PlayJili has overriding legal obligations to retain or process your data.

11. Children's Privacy

PlayJili is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. The PlayJili platform is not directed at, and is not intended for use by, persons under 21 years of age. If PlayJili becomes aware that personal data has been collected from a person under 21, that account will be immediately closed and all associated data will be deleted, except where retention is required by law.

If you are a parent or guardian and believe that a minor has registered on PlayJili, please contact our support team immediately so that we can take appropriate action.

12. Third-Party Links

The PlayJili platform may contain links to third-party websites or services, such as payment provider portals. PlayJili is not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to data collected by PlayJili through the playjili.app platform and related services.

13. Changes to This Privacy Policy

PlayJili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, PlayJili will provide advance notice to registered players via email or an in-platform notification before the revised policy takes effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the PlayJili platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you should cease using the platform and may request account closure.

14. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or PlayJili's handling of your personal data, please contact our Data Protection Officer. Our DPO is responsible for overseeing PlayJili's compliance with the Data Privacy Act of 2012 and for responding to data subject requests.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.

For questions about your PlayJili account, responsible gaming tools, or self-exclusion, please visit our Responsible Gaming page or our FAQ page.